Skip to content
Chevron Chevron
English Chevron
USD Chevron
Returns Explained

Quick Returns Summary

Here's what you need to know about returning or exchanging an item:

  • If you're not completely happy with your purchase, you can return it within 30 days of delivery. Please make sure the item is in the same condition as you received it, with all tags and in its original packaging.
  • We don't accept cancellations, but if you have any issues with your order, please contact us at info@babiesdecor.com and we'll do our best to make it right.
  • If you need to exchange an item, please contact us within 30 days of delivery.
  • Please note that we can't accept returns or exchanges for personalised orders which are discussed prior to ordering for customisations or items that are not in the same condition as you received them.
  • If you receive a damaged or defective item, or if you receive the wrong item, please contact us immediately on info@babiesdecor.com so we can evaluate the issue and make it right.
  • Please note that the customer is responsible for the cost of return shipping and the item should be sent back trackable.
  • Once we recieve your returned parcel, it takes 24 to 48 hours to check the parcel contents and then a refund is issued within 5 working days minus 3% restocking fee.
  • If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact us at info@babiesdecor.com. We're always here to help.

We want you to be completely satisfied with your purchase, and we'll do everything we can to make sure you're happy with your purchase!

How to Return?

If you wish to return, no problem! We offer refunds and exchanges within 30 days of receiving your order.
Please follow the quick and easy steps below:
  1. Submit your request within 30 days of delivery by Submitting the form below.
  2. The item must be in a resell-able condition, having not been used or assembled. Package the item in the original boxes, or in a comparable manner if the original boxes are not available. This will ensure that your returned items arrive at our warehouse in the same resellable condition, which helps us meet our sustainability goals!
  3. Send to the returns address provided to you which you have recieved after getting a response to the form submitted below. We are not responsible for items lost or damaged during transit.
  4. We will confirm receipt of your parcel return once we recieve your parcel back and process the refund in 5 working days. This will be debited to the same card or payment type you originally purchased.

For any other enquiries, or if you are having issues accessing your order, please email us at info@babiesdecor.com.

Please note that we do not offer a free returns service and the original delivery charge is non-refundable as per our T&C’s.

Please follow the quick and easy steps below:
  1. Submit your request within 30 days of delivery by Submitting the form below.
  2. The item must be in a resell-able condition, having not been used or assembled. Package the item in the original boxes, or in a comparable manner if the original boxes are not available. This will ensure that your returned items arrive at our warehouse in the same resellable condition, which helps us meet our sustainability goals!
  3. Send to the returns address provided to you which you have recieved after getting a response to the form submitted below. We are not responsible for items lost or damaged during transit.
  4. We will confirm receipt of your parcel return once we recieve your parcel back and process the refund in 5 working days. This will be debited to the same card or payment type you originally purchased.

For any other enquiries, or if you are having issues accessing your order, please email us at info@babiesdecor.com.

Please note that we do not offer a free returns service and the original delivery charge is non-refundable as per our T&C’s.

Order Return / Exchange Request

Please complete our Returns form below - Enter your full name and email as it appears on your order email, in message section provide your order number and a message explaining the reason for your return along with your phone number and our returns team will get back to you within next 24 to 48 hours.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.